Pet Sitting Service Request

Send a booking request with all the information required and we will book and match you to a pet sitter qualified for your request in your area.

Pet Sitting Information / Fees (Number of pets not limited – mixed pets’ households are welcome)

Sitters: We take utmost care to make sure your pets have a best friend whenever you need us to, from daily visits to sleepovers or to keep their full day – “normal” routines. We have just the right sitter waiting to take care of your pets and will allocate the best suited sitter according to your information given through.

Run My Pets Household (R550 /day): This entails a dedicated Sitter to stay at your house and take care of all daily routines as well as sleep over during the time that you are not home (pet sitters are not bound to be on premises 24/7 and may leave the property for personal reasons or visits to shops etc. for 2 hours in the morning, 2 hours in the afternoon and 2 hours in the evening if or when they require to do so).

Standard Pet Sitting (R280 /day): Includes 2 visits p/day by your sitter. Morning visit between 6:00 am & 12:00 am, afternoon visit between 15:00 pm & 8:00 pm.

Sleep Over (R400 /day): Sleep over services do not entail staying on the property 24 hours a day – the Sitter should be expected to be at your premises between 8:00 pm – 6:00 am on sleep over days and must be allowed within reason to leave the house during this time for a maximum of 2 hours if or when they require to do so.

Daily Check In (R150 /day): 1 visit per day – includes 1 x feed and play to just check if pets are happy, fed and still healthy. A typical visit lasts about 20 – 25 minutes.

Home Away From Home Pet Sitting (R180 /pet /day):

Bring your pet’s food for the stay and any comfort providing item like a bed, blanket or toy.

Going away? Let your pet enjoy a safe, comfortable, and caring stay with one of our trusted Paws 4 All Pet Sitters. Instead of being left alone, your pet will stay in a loving home environment where they receive individual attention, regular feeding, exercise, playtime, and plenty of affection. We carefully match your pet with a suitable sitter based on their needs, temperament, and routine to ensure they feel relaxed and cared for while you’re away.

What’s Included:

  • Safe home-based accommodation
  • Daily feeding according to your instructions
  • Fresh water available at all times
  • Exercise and playtime
  • Love, attention and companionship
  • Daily updates and photos (where available)
  • Administration and matching with a suitable approved pet sitter

Au pair Services (R50 per request /day + R3.83/km for travel by car):

  • This applies to walking of pets – 2 pets max per walk. If pets cannot be walked together a fee will apply per pet walked.
  • Pets going to and from Daycare/School or pets that need to be transported somewhere upon your request. We will keep a logbook and bill this upon your return.
  • Pet walking will not be billed per km – only when pets are traveling by vehicle. This service is an add-on to any of the sitting day fees when required. Km’s travelled are billed in arrears with the final 20%.

Pet Sitter Placement Fee (payable to Paws 4 All at time of booking):

R150 once-off per booking, payable at time of booking. This fee is non-refundable once a suitable sitter has been confirmed. It covers:

  • Matching you with a suitable approved pet sitter
  • Booking administration
  • Vetting and coordination
  • Ongoing support during the booking

Final pricing may vary depending on the type of pet, number of pets, special care requirements, medication, public holidays, and the duration of the stay.

Owner Information

Date Range for Sitting

Services Required

Indicate how many days you require for each service you need.

Au pair service (R50 per request /day + R3.83/km for travel by car) – which days?

Pet Information

Pet 1

General Information

Important Phone Numbers

Will pet care responsibilities be shared with anyone else not affiliated with our company during your absence?

About Your Property

Yard care

Keys

Does anyone else have keys to your house?

Note: The sitter cannot lock keys inside of the house in case the owner does not return at the designated time.

Additional Instructions

Payment Terms and Options

Terms: To secure the Pet Sitting service, a R150 once-off placement fee is payable to Paws 4 All at time of booking. This fee is non-refundable once a suitable sitter has been confirmed.

An 80% deposit of the Pet Sitting Fee needs to be paid upon making the booking. The remaining 20% will be payable upon your return together with any traveling fees or additional fees billed due to special requests or services requested other than stated in this form.

The Pet Sitting Fee as per the selected options and add-ons goes to the pet sitter. Sitting fees are payable via a special link received with your invoice on the day of collection or at handover at the end of the sitting period.

What to expect from Paws 4 All:

  • A copy of your request
  • Quote
  • Invoice with the R150 placement fee payable at time of booking
  • Proforma invoice upon which you pay 80% of the sitting fee to secure the pet sitting service
  • Upon completion of the pet sitting duration, a special payment link for the remaining 20% and any traveling or additional fees, payable on the day of collection or at handover
  • Final invoice
  • Details of the Sitter that will be taking care of your pets on the day of the first visit
  • “Pawesome” Pet Sitting

Banking Details:

  • Bank: FNB
  • Acc Name: Paws4All Pty Ltd
  • Acc Nr: 63144246625
  • Acc type: Current
  • Branch Code: 251655
  • PAYMENT REFERENCE: Name and Surname

Terms and Conditions

For the purposes of this contract the Pet Sitting service and/or their representatives (Independent Contractor, or employees) will be referred to as PET SITTER and the Pet Owner will be referred to as OWNER. The parties herein agree to the following terms and conditions.

1. A minimum deposit of 80% of the total cost of Pet Sit is due at the time of initial consultation and the remaining 20% is to be paid at time of first or before.

2. Refund & Cancellation Policy – If Owner plans to shorten their trip, they must give Pet Sitter a time of 7 working days to process and receive a refund for the days that they returned early. If Owner cancels their trip entirely a R200.00 fee will apply for all notification less than 21 days prior to scheduled sits. Holidays – If Owner cancels, 50% of entire booking fee will apply for all notification 72 hours prior to scheduled sit. No refund on Holiday visits cancelled 72 hours or less before scheduled sits are to begin.

3. If Owner plans to lengthen their trip, they must telephone Pet Sitter a minimum of 12 hours in advance of last Pet Sit in order to be put back on Pet Sitters schedule. Owner agrees to pay all additional fees incurred promptly upon their return.

4. Owner will inform their veterinarian that a Pet Sitting Service will be caring for their pet(s) in their absence. If possible, Owner will make arrangements to have Veterinarian reimbursed for any service necessary during their absence by leaving their credit card # or pet insurance information on file at the veterinarian.

5. If a medical emergency arises for pet, Pet Sitter will make every effort to contact the Owner but if time is of the essence Owner authorizes Pet Sitter to seek medical services at the closest Veterinarian Hospital. Owner agrees to reimburse Pet Sitter for all costs of traveling or visits to pets in hospital.

6. In the unlikely event of illness or personal emergency to Pet Sitter, Owner will authorize Pet Sitter to arrange for another qualified person to fulfil responsibilities as set forth in this contract. Owner will be notified in such a case.

7. It is the Owners responsibility to make sure all of their pet(s) are current on their vaccinations. Should Pet Sitter be bitten or otherwise injured by Owner's pet(s), Owner agrees to pay all medical costs and lost wages incurred by Pet Sitter due to such injury.

8. Owner is responsible for any injury caused to Pet Sitter or the public by Owner's pet(s) or condition of Owner's premises.

9. In the event of inclement weather or natural disaster Pet Sitter will use their best judgment in caring for Owner's pet(s) and home but cannot be held responsible for any damage to home or injury to pet arising from such.

10. If a problem arises such as a pipe rupture, flooding, earthquake, fire, break in, animal destroying fence etc., Pet Sitter will make every effort to contact Owner and follow their instructions. If Owner cannot be reached or immediate action is necessary for the health, safety and welfare of the pet(s), Owner authorizes Pet Sitter to make any repairs deemed necessary by the Pet Sitter. The Owner agrees to reimburse Pet Sitter for all expenses incurred for repair of property and will hold Pet Sitter blameless for work done by other.

11. Owner is to notify Pet Sitter if anyone else has keys or access to Owner's property other than Pet Sitter during the time the Pet Sitter is caring for Owner's home and pet(s). Pet Sitter cannot be held liable for damage done to home and pet(s) by others with such access. In addition, Pet Sitter shall not be held liable for damage done by pet to either the interior or exterior of home when Pet Sitter is not there.

12. Pet Sitter is not liable for pets that are left outside alone or if they may escape when Pet Sitter is not in attendance.

13. Owner shall, at Owners sole expense, defend Pet Sitter against any claim or demand, whether well founded, arising from any act(s) of Owner's pet(s) or relation to Owner's property. Owner shall indemnify and hold Pet Sitter free and harmless from all cost, expenses, and liabilities in connection with such claims or demands. These costs, expenses and liabilities include amounts paid in settlement before or after suit is commenced, attorney's fees and costs incurred by Pet Sitter in defending against such claims or demands.

14. Pet Sitter will provide the services stated herein in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, Owner expressly waives and relinquishes all claims against Pet Sitter except those arising from gross negligence or wilful misconduct on the part of Pet Sitter.

15. Should any section, provision or portion of the contract be held to be invalid, illegal, void or unenforceable, then such section, provision or portion shall be deleted from this contract. The remainder of this contract shall continue in full force and effect.

16. This contract shall be interpreted and governed by the laws of the country in which it is signed. Each party will perform its obligations in accordance with all the applicable laws, rules and regulations of said country.

17. No term or provision of this contract shall be waived, and no breach excused verbally. To be effective, each waiver or excuse shall be in writing and signed by the party who waived or excused.

18. Each waiver or excuse shall be independent of all other. Therefore, if a term or provision is waived or breach is excused, that waiver or excuse shall not waive any other term or provision or excuse any other breach.

19. In no event will Pet Sitter be liable to Owner for any damages, including, but not limited to any lost profits, lost savings or their incidental or consequential damages arising out of Owners use of Pet Sitter services, nor will Pet Sitter be liable for any claim by any third party, unless gross negligence or wilful misconduct is proven on the part of the Pet Sitter.

20. Pet Sitter reserves the right to terminate this contract at any time before or during its term if Pet Sitter, in their sole discretion, determines that Owner's Pet(s) pose a danger to the health and/or safety of Pet Sitter. If this occurs Pet Sitter will notify the Owner immediately of the problem and determine whether Owner will return or if pet(s) will need to be placed in a kennel with all charges to be charged to the Owner.

21. Owner authorizes this signed contract to be valid approval for future services of any purposes provided by this contract permitting Pet Sitter to accept telephone reservations for service and to enter the premises without additional signed contracts or written authorization.